DELIVERY AND RETURNS POLICY
Free tracked delivery on all orders over £50 by Royal Mail to UK only not including Northern Ireland. Estimated time of despatch between 2 and 5 days. If a product is out of stock, we will aim to notify you within 24 hours to let you know the estimated despatch date.
Orders placed outside normal working hours will be processed the next working day and an estimated time of delivery will be sent via email. Christmas, New Year and other public holidays may delay despatch.
If your order is not received within the specified time, we ask that you kindly contact us on 0115 9506376 or 07756178413.
Returns
Please notify us if any goods are received damaged or incorrect within 24 hours of receipt by telephone on 0115 9506376 or 07756178413. If a product appears to be faulty, please report to us by telephone or email book@angelstwelve.com. The product should then be returned to us within 7 working days of notification. Please return to us by a tracked delivery service as we cannot accept any liability for products lost in transit.
Want to return a product?
The quickest and easiest way is by Royal Mail’s free tracked return service.
The return address is
Angels Twelve Ltd
162 Porchester Road
Nottingham
NG3 6LB
Cancellation/Refund Policy
You have the right to cancel your order anytime within 30 days following the receipt of your goods. If you wish to cancel your order, please returned the unopened and unused goods in their original packaging to us within 5 days of notifying us of your intention to cancel.
Please use Royal Mail tracked signed for delivery service. We cannot accept any liability for loss of goods in transit.
Your refund will be processed on receipt of goods.
We politely inform you that we cannot accept returns that are not sent within 5 working days, have been opened, used or are not in their original packaging. Refunds for postage costs are not included in this policy and will not be credited.
Refused or Undelivered Packages
All undelivered packages due to incorrect information or not present to accept/failure to collect or redeliver, will be refunded on receipt of returned item minus any delivery costs incurred by Angels Twelve sending the product to you.
